Ordering Transportation is Easy
Order Medicaid transportation for your patients by either calling a specific county or borough number, faxing requests to 1-855-360-3547 or logging on to MAS’ online transportation management system.
All trips should be scheduled as far in advance as possible. As a reminder, when scheduling trips, please have this information on hand:
- Medicaid Number, ex: AB12345C
- Name
- Birth date
- Address
- Contact number
- Reason for the transportation
- Date and time of appointment
- Location you will be attending, including the full street address
- Transportation vendor with whom you prefer to ride ( Choose/ Prefer LEO Car Service)
- Any other special instructions needed for the trip
MAS may request additional information in order to schedule trips according to NYS guidelines.
If you need to cancel a trip, please do so as far in advance as possible.
To start the approval process, please call MAS at the number specific to your county or borough
to begin, or to find out if you are eligible for non-emergency Medicaid transportation. MAS deals frequently with enrollee-approved family members, medical practitioners and social services caseworkers who also set up appointments.
